Refund and Returns Policy
Please review our policy regarding product returns, refunds, exchanges, and eligible refrigerant products.
General Return Policy
We want our customers to have a positive experience with every purchase. If you need to return a product or request a refund, please contact our customer support team before sending any item back.
Return eligibility may depend on the product, purchase date, condition of the item, and applicable laws and regulations.
Return Period
Eligible products may be returned within the applicable return period stated at the time of purchase.
Eligible Returns
To be considered for a return, products generally must:
- Be within the applicable return period.
- Have been purchased through an authorized sales channel.
- Be in the condition required by the applicable return terms.
- Include proof of purchase when requested.
- Comply with applicable shipping and transportation requirements.
Refrigerant Products
Due to the nature of refrigerants and applicable safety, transportation, and regulatory requirements, special restrictions may apply to refrigerant products.
Refrigerant products that have been opened, used, discharged, transferred, tampered with, or otherwise altered may not be eligible for return or refund.
Unused and unopened products may be eligible for return subject to the applicable return period, product condition, shipping requirements, and other restrictions.
Damaged or Defective Products
If your product arrives damaged or appears to be defective, please contact us promptly with your order information and details about the issue.
Photographs or other documentation may be requested to help us evaluate the claim and determine the appropriate resolution.
Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your shipment, please contact our support team as soon as possible.
Please provide your order number and a description of the issue so that we can investigate and assist you.
Non-Returnable Items
Certain products and orders may not be eligible for return, including where applicable:
- Opened or used refrigerant products.
- Products that have been discharged or tampered with.
- Products damaged through improper handling or storage.
- Special-order or customized products.
- Products returned outside the applicable return period.
- Products restricted from return due to applicable regulations.
Return Authorization
Do not ship a product back without first contacting our customer support team and receiving return instructions where required.
Return Shipping
Return shipping responsibilities may vary depending on the reason for the return and the applicable terms.
Additional shipping or handling requirements may apply to refrigerant products due to transportation regulations.
Refunds
Once an approved return has been received and inspected, the applicable refund will be processed to the original payment method where possible.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Exchanges
Product exchanges may be available for eligible products depending on availability and the reason for the request. Please contact customer support before returning an item.
Contact Us
If you have questions about a return, refund, exchange, or product eligibility, please contact our customer support team before shipping any product back.
Please provide your order number, product details, and a brief description of your request so we can assist you efficiently.