Refund Policy

Returns & Refunds

We want you to be satisfied with your purchase. If you need to request a return or refund, please contact our customer support team as soon as possible with your order information.

Eligibility for a refund or return depends on the product, condition of the item, purchase date, and applicable laws and regulations.

Refrigerant Products

Due to the nature of refrigerant products and applicable transportation, safety, and regulatory requirements, certain refrigerant products may be subject to additional return restrictions.

Eligibility Requirements

To be considered for a return or refund, the following conditions may apply:

• The order must be within the applicable return period.
• Proof of purchase may be required.
• The product must meet the applicable return conditions.
• The product must comply with applicable shipping and safety requirements.
• Special-order or customized products may not be returnable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly. Please provide your order number and, where appropriate, photographs or other information documenting the issue.

Refund Processing

Once an approved return has been received and inspected, we will process the applicable refund. Refunds are generally issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Non-Refundable Items

Certain products or orders may be non-refundable due to product type, regulatory requirements, special-order status, or other applicable restrictions.

• Opened or used refrigerant products.
• Products that have been discharged or tampered with.
• Special-order or customized products, where applicable.
• Items returned outside the applicable return period.

Contact Us

If you have questions about a return or refund, please contact our customer support team before shipping any product back.